The National Trust in Wales needed to change; we were running a huge and worsening operating deficit and we urgently needed to reverse our position. We were a very new Senior Management Team that needed to act quickly, decisively and effectively. We needed help; what Sharon brought to Wales was not just experience and expertise in delivering change but the ability to build the capacity, capability, confidence and ability of the leadership team to deliver for themselves. Sharon bought a new way of thinking and doing to us and helped us work as an effective team to deliver success.